It is only natural that they may be an occasional time when a customer is not completely happy with the final product as delivered by his/her writer. Our commitment, however, is to complete happiness on the part of every single customer, so we have developed a standard policy relative to revisions and requests for revisions. The vast majority of our customers are completely satisfied with their writing orders when those orders are first delivered; however, in case there might come a time when you are not, here are the guidelines and the process you should follow in requesting any changes.
In general, our guidelines are as follows:
Remember, if you have not yet taken final delivery, there is a button to request revisions on your account page. When you click that button, you will be asked to give detailed explanations of exactly what you want changed, and then submit that request. You are also welcome to contact customer service by phone or live chat, if you prefer. The point is, we need to have the details, so that the revisions can proceed quickly.
This happens under two circumstances:
The best way to avoid delays and additional cost is to be really careful when the order is first placed. We urge our customers to check and re-check their order forms before submitting. As well, each customer receives a confirmation of his/her order by personal email. Again, check the order details to be certain they are correct and comprehensive. Remember, the more information we have, the lower the risk of your having to request any changes!
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