As our way of protecting our customers and ourselves, we have published several policies on our website. We hope that you will review these policies in full so that you are best able to understand what your responsibilities are and what your rights are. If you elect to utilize our services, you agree to these policies automatically.
Using our Products: Written works that are purchased by customers from PoweredEssay.com are solely intended for the purchaser's personal use and are limited to the purposes of research and reference. We do not assume any responsibility for grades customers receive, nor any other consequences resulting from the use of our products.
Accuracy of Contact Information: It is the responsibility of each of our customers to ensure that the contact information they provide is accurate and up to date. In order to conduct business with us, we will need the customer's first and last name, phone number, and email address. If a customer does not receive a product in a timely manner due to incorrect contact information, we are not responsible.
Canceling an Order: If a customer finds it necessary to cancel an order, the amount of the refund will be determined based on the amount of work that has been completed. If the order has not been processed or assigned to a writer, the refund will be in full. If the writer has completed some work, the refund will be pro-rated. We may elect to apply the amount of any refund as a credit towards a future order
Resources for Research and Reference: Typically, our writers will select source materials they believe are most appropriate for the subject and the client's academic level. If a client wishes to, they may request that certain materials be used for research and reference purposes. Here is how we will handle those requests: If the source is easily accessible on the internet and/or from one our subscription-based libraries, we require no further action on the part of the client. If they are not readily available, the customer must upload or email the material to our customer care team, so that the information can be passed onto the writer. In the event that we must purchase access to a source we will add the cost of that to the customer's bill. The final product will not be delivered until that additional charge has been paid in full. Please remember that materials must be sent to us as quickly as possible. Failure to be timely will result in delays and missed deadlines for which we cannot be held accountable.
Special Instructions From Customers: We are happy to follow all instructions our clients provide to us with each writing order. Please be very detailed and specific with the instructions you provide, as this is the only way we can provide the product/service that you want. Our writers will contact you for clarification if any detail is missing or confusing. Please check the client portal and your email/text messages frequently. Failure to respond to requests and questions from our writers will result in delays, and we cannot be held responsible for such.
Free Revisions: Anytime a customer is unhappy with the final deliverable, they can request a revision via the client portal, or they can make the request by contacting customer care. If the revision request is due to our failure to follow the customer's instructions, the revision will be completed free of charge. However, if the revision reflects a change of the customer's original instructions, the revision will be charged to the customer's account.
Plagiarism: Because we use the same plagiarism checking software as colleges and universities, we have never had a valid complaint of plagiarism leveled against us. However, if a student does believe there is content that is not original in his/her paper, we will provide a turnitin.com scan report. If plagiarism is ever found after the product has been delivered, we will fix that issue for free.
Technical Problems: Technical problems such as power outages, internet shut downs, computer hardware issues, and other technical problems do occur on occasion. These are beyond our control and we are not responsible for any delays or other consequences that occur.
Payment: Our terms and conditions page contains full details of our payment policies. When consumers place an order with us, they agree to be held to those terms and conditions. One of the terms and conditions is that you will allow us to bill your credit card, debit card, PayPal, or bank account for any and all charges related to that order. We will not allow our writers or editors to work on a project until full payment has been received.
Meeting Deadlines: We meet deadlines at a rate of nearly 100%. If there are no technical issues, if the customer responds to requests within a reasonable amount of time, and the customer uploads resource materials as needed, missing deadlines is almost never an issue. Don't forget to make sure we have the correct contact information, and don't forget to check the client portal and your emails every day in order to view messages from your assigned writer. Every once in a while a financial institution may request that we obtain documents to verify a customer's identification. If your bank makes this request, it may cause a delay. As this is out of our control, we will not accept responsibility if a deadline is missed as a result.
Specific Requests and Instructions: You are responsible for providing all of the details the writer will need to complete your request. You are also responsible for responding to questions in a timely manner. Here is a basic time table you should use if you must upload special resources:
Students Grade Level: We need to know your grade level in order to write a paper that is appropriate for you. You don't want to pay the cost of a college paper if you are only a high school student. In contrast, you don't want to turn in a paper that looks as if it was written by a high school student while you are a junior in college. Let us know as quickly as possible if you have selected the wrong grade level.
Payment: Please remit payment as soon as possible. Failure to do so, means that we cannot begin researching or writing. If you have any balance outstanding, we will withhold the deliverable until we receive payment in full.
Our Customer Care Team: Our agents are available to you day and night. If you have questions or concerns of any nature do not hesitate to contact one of our team members. They will be happy to assist you in any way possible.
Legality: We are unable to determine which laws apply to our customers, and, as a result, they are responsible for determining which laws they are obligated to follow as it relates to conducting business with us. In addition to this, if we believe that cybercrime or fraud has been committed, we will contact law enforcement, and we will fully cooperate with their efforts to investigate and prosecute.
Cookies: If you elect to block cookies, we request that you add our website as an exception. Cookies are means by which major websites customize your browsing experience. If you disable cookies, there may be technical issues that result from this choice.
Communications about Special Offers: As a courtesy to our customers, we send out regular emails with updates on new services and discount offers. You may opt out of these emails by simply following the instructions to unsubscribe that are included in all emails.
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